FAQ

Most of our shoes fit true to size. However, there are some exceptions where we recommend you to size up. You can find the relevant information on every shoe's product page. If you have any concerns regarding size or fit, book your virtual styling appointment with us!

We are here to guide you to find the perfect fit for you. Our Zynes fit all!

To book a virtual appointment please send email to : h.boumour@zyneofficial.com

The way we source our fabrics and produce our collections means that some of our items are only available in small quantities and may, therefore, be sold out. Please note that the majority of our pieces are limited edition and will not be returning in the future.

However, there is a small chance that a few more pairs will trickle into our inventory. You can reach out to our store by calling +212 5 22 36 57 52 or send an email to help@zyneofficial.com to see if we can produce your desired ZYNEs on demand.

Of course, you can! Whether it's for your wedding, a special party or you simply want to make it your own, we are here to help you create your dream shoe. Please contact our creative lab here: info@zyneofficial.com - please write in the subject of the email: Zyne Customization

Once your order has been shipped, you will receive an email confirmation with a tracking number.

Your order might see various stops along the transit route, but rest assured that your package is making its way to you from Morocco! We appreciate your patience and truly value your purchase. Please email us at h.boumour@zyneofficial.com if you have any further questions or concerns. We are always here to help!

Our main mission is to create timeless and durable shoes. For any damage-related issues please refer to our Zyne Care section. If you wish for further assistance send an email to: and we will take the necessary measures to bring your shoe back to life.