FAQ

Where is my order ?

Once your order has been shipped, you will receive an email confirmation with a tracking number.

Your order might see various stops along the transit route, but rest assured that your package is making its way to you from Morocco! We appreciate your patience and truly value your purchase. Please email us at orders@zyneofficial.com if you have any further questions or concerns. We are always here to help!

Will a tax be applied on top of my order?

Custom and import duties may be applied to international orders when the shipment reaches its destination. Please note that Zyne does not have any control over any taxes or customs imposed by the country that your order is being shipped to.

Unfortunately we cannot inform you what the cost will be. If you would like to know more please contact your local customs office for further details. We are here to help if you have any concerns! Contact us at: help@zyneofficial.com

How does sizing run for Zyne?

Most of our shoes fit true to size however there are some exceptions where we recommend you to size up. You can find the relevant information on every shoe’s product page. If you have any concerns regarding size or fit book your virtual styling appointment with us!

We are here to guide you to find the perfect fit for you. Our Zynes fit all!

Can I exchange my order for another size or another style ?

Exchanges for other sizes or styles are eligible. In order to proceed with an exchange, we request that you send them to your closet warehouse. However please keep in mind that you will have to cover the shipping fees from your current destination to the nearest warehouse.

The item I want is sold out! Is it coming back ?

The way we source our fabrics and produce our collections means that some of our items are only available in small quantities and may, therefore, be sold out. Please note that the majority of our pieces are limited edition and will not be returning in the future.

However, there is a small chance that a few more pairs will trickle into our inventory. You can reach out to our store by calling +212 5 22 36 57 52 or send an email to help@zyneofficial.com to see if we can produce your desired ZYNEs on demand.

Can I customize my ZYNEs for special events?

Of course you can amazing bride to be !

We are here to assist you to create your dream shoe. Please contact our creative lab here: styling@zyneofficial.com – please write in the object: ZYNE FOR MY WEDDING

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